Returns & Exchanges

Due to the perishable nature of our artisanal gelato and cakes, we cannot accept returns for change of mind; however, we are committed to resolving any issues regarding damaged or incorrect orders immediately.

Return Process

• 1.
  Inspect Your Order

  Please check your gelato or cake products immediately upon pickup or delivery to ensure they meet our quality standards and match your order details.

• 2.
  Contact Customer Service

  If you receive a damaged item or the wrong flavor, notify us within 24 hours by emailing info@gelatomessina.com with your order number and photos of the product.

• 3.
  Await Assessment

  Our team will review your claim and, if verified, will offer a replacement, a digital gift card, or a refund to your original payment method.

• 4.
  Processing Resolution

  Approved refunds are processed within 3-5 business days, though your bank may take additional time to reflect the credit in your account.